Ashlea Davies
Healthcare Transformation · Business Analysis · Operational Readiness · Deployment & Adoption
Helping organisations make complex transformation practical, operational and sustainable.
I bridge strategy, technology and frontline operations through business analysis, operational readiness and deployment. Drawing on 15+ years across healthcare and community services, I help organisations turn complex transformation into practical, sustainable change that works for customers, employees and service delivery.
- Business Analyst
- Deployment Consultant
- Deployment & Adoption Lead
- Community Liaison Manager
- Service Coordinator
- Frontline Healthcare & Community Services
45,000+
Customer records prepared for transformation
4,000+
Employees across service delivery
53+
Neighbourhood deployments supported
15+ years
Healthcare, operations & transformation experience
Selected work
Featured case studies
Selected examples spanning operating model transformation, enterprise healthcare technology, digital health, operational readiness, deployment and business analysis.
Team-Based Care Operating Model
Led deployment, workforce readiness, training and frontline adoption for a Team-Based Care operating model across 26 neighbourhoods supporting 33,000+ customers and 2,600+ home care workers, with workforce optimisation processes operating across approximately 12,000 scheduling files each fortnight.
Enterprise Home Health CRM Transformation
Delivered operational and data readiness for a phased Salesforce Health Cloud transformation spanning Home Health, Community Nursing and Allied Healthcare, encompassing 53+ neighbourhood deployments, 45,000+ customer records and 4,000+ employees.
Genesys IVR Enhancement
Delivered end-to-end business analysis and operational readiness for a Genesys Cloud IVR transformation delivered with a national mental health service partner, supporting 100+ clinicians and 3,000+ customers and achieving zero critical production defects.
Turning strategy into operational success.
I partner with organisations to translate strategy into practical delivery through business analysis, business improvement, operational readiness, stakeholder engagement and sustainable adoption.